Hyderabad, TS – India
Security – Full-Time
Job # 432340
Date posted – 07-26-2016
A “Firewall Admin” is responsible for the day-to-day security management of Managed Security Customers.
He/she needs to ensure the security posture of Verizon’s customers and stay on top of recent security threats and developments.
He/she builds an in-depth knowledge of security products and technologies.
Monitoring and management of remote customer devices and responding to intrusion and availability alerts.
Performing simple to complex change requests on the customer’s network infrastructure.
Perform troubleshooting to with multiple parties on a bridge to resolve complex issues.
Performing regular checks on managed customer devices.
Familiarity with various office-environments and office-related software packages (Email, ticketing systems, telephone functions, internal and client-facing communication, etc.).
Problem Management, Root Cause Analysis investigations. Infrastructure Management
Troubleshoot any device-specific configuration and 3rd line health and availability issues for detection and SIEM solutions
Creation of procedures, training / operations manuals, Documentations (Technical, Customer)
Excellent written and spoken customer service skills. Strong communication skills and ability to engage with customers to understand their requirements
Effective client communication skills to maintain client contact on issues through to completion.
Good analytical skills to review client-submitted information and documentation related to questions on network/firewall configurations.
Flexible to Work in Shifts (24/7), Highly adaptable to change.
Having 4+ or more years of experience in Network Security.
Having knowledge on Checkpoint, Cisco, Juniper is mandatory. (Primary)
Good to have knowledge on Palo Alto, Bluecoat and Load balancers. (Secondary)
Requires a Bachelors/Master’s degree
ITIL, Prince2 Foundations training / certification
Excellent customer service skills; proven technical expertise in information and network security; well-rounded understanding and command of the fundamentals of network routing, TCP/IP and network security.
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