India Onsite IT Lead – FTE – 002TH6
Schneider Electric (SE) is the global specialist in energy management, providing an integrated approach designed for the reality of the digital economy (Plant-to-Plug). The versatile product portfolio addresses all energy needs of industries as well residential. The India arm of SE started in 1995 has over 41 locations including 31 plants with over 16000 employees of which over 50% are IT users.
About the group (IPO): All IT needs for SE are managed by a group called Information Process and Organization (IPO). Spread across 235 locations in 65 countries with over 2000 staff; this group is broadly classified into four sub groups: Application Services, Technology Services, Global Delivery, Business Relationship Management (BRM). This role aligns closely with BRM and their presence across the globe is managed under a layer called ‘Regions’. Every country has a Head who manages the Business Partners as well as the onsite support of the respective country and this position if for leading one of the Onsite Support Team of India.
Org Structure –Where is this position placed in the organization: The “Regions” organization is represented by global head reporting into the CIO. The global presence of “Regions” staff is divided by zones represented by zone heads and all countries are grouped under their respective zone represented by country head.
CEO->CIO> Global Regions Head->Country Head->Head Onsite Support> IT Lead
About the role: This is extremely critical and challenging role. Primarily responsibility is ensuring all IT related Services are delivered in the most optimal manner to over 2000 Users.
Required Skills (Must have) along with necessary industry experience
Overall 10+ years of experience & 3+ years in a managerial position with specialization
Proven working experience as an IT manager or relevant experience
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Hands-on experience with computer networks.
Good understanding of Data Center Management
Ability for Data Analysis
Self motivated with exceptional communication skills
Ability for Data Analysis, Forecasting and Planning skill
Basic understanding of finance
Understanding of complex information and requirements
Good prioritization skills and be flexible enough to adapt plans
Ability to explain complex systems in simple terms
An ability to work to tight deadlines and within constraints
Essential Day-to-day Responsibilities
Regular Reporting to Senior Management.
Ensures team members are recruited, developed, organized and equipped to operate efficiently and effectively in pursuit of company business objectives.
Develop a service culture and motivate the team to meet business objectives
Responsible for planning and development of policies and procedures that support the department.
Performs ongoing best practice and or industry research to readily identify new alternatives or solutions to ongoing telecommunication issues
Provide individual training and support on request
Provide recommendations about accessing information and support
Maintain current and accurate inventory of technology hardware, software and resources
Meet with managers to discuss system requirements, specifications, costs and timelines.
Has responsibility for assigning work and managing staff.
Perform other related duties as assigned by senior management.
Desired Skills (Nice to have in addition to the Required Skills)
SME in the domains of Manufacturing or Support Services
Knowledge of Energy (Power) domain
Qualifications & Certifications
Bachelor’s degree in business administration, or have equivalent training/work experience in related field.
Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required.
Ability to interact with all levels of managers and end-users in the organization
Primary Location: India-Karnataka-Bangalore
Unposting Date: Ongoing
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