Order Management Specialist 2 at Thomson reuters

Posted 7 months ago

Order Management Specialist 2 – JREQ065524

Project Summary and Position Overview:

The Customer Administration (CA) provides the order management- order processing administration, Credit Management, billing and collections function for Thomson Reuters.

The Bangalore Customer Administration’s purpose is to work with other regional Customer Administrations in Geneva, London, St. Louis and Sydney to provide order management support for our customers. The Customer Administration also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers.

Job Description – Duties and Responsibilities:

Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
Escalate all delays to internal groups as appropriate
Take responsibility for selected customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader – this will include Daily Contact Management and the maintenance of standard names
Manage internal customer queries and communication in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
Work as a team to ensure that internal and external customer’s requirements are met – attend team meetings; discharge actions in a timely manner and follow up
Take responsibility for CRM data quality in accordance with agreed standards and processes. This includes the maintenance of account hierarchy
Resolution of reconciliation discrepancies in conjunction with Data and Compliance
Collaborate with and support locally based Order Management Specialist in the regional COMCs in APAC, EMEA and RAM as appropriate for the role.
Provide order processing for In-house permissioning.
Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
Collaborate with Data & Compliance teams to monitor and resolve and order processing errors
Support the regional COMCs for any ad-hoc projects which require additional order process support on the specialist permissioning systems
Meet agreed volume, service and quality targets
Provide assistance and mentorship to new recruits and less experienced members of staff
Be prepared to work abroad on job rotation and knowledge transfer for short periods.

Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.


At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.

Must to have skills:

Good data analysis skills
Customer focused
Ability to prioritise
Focused on service delivery
Good business writing skills

Type of employment : Full Time

Selection Process : 1) Written Test 2) HR round {TL & Managers rounds would be on a later date}

Contact person : Vikram Roy ( HR )
Date: 18th Aug

Time: 3:00 PM to 04:00 PM
Venue: Thomson Reuters, Divyasree Technopolis, 36/2 & 124, Yamalur Village, Varthur Hobli
Land Mark: Next to CGI Building

Skills: Excellent communication skills, confident, ability to work under pressure.

**Please carry a copy of your resume, a pen & a copy of this post for the interview**
Note: B.Tech / BE / MCA Graduates aren’t available.
Note : Mandatory documents to be presented.
· Highest Education Mark Sheets (All marksheet/transcript & Convocation Certificate/Provisional Degree Certificate)

· Address Proof, Pan Card Copy

· Working Professional : 3 months Payslip, Previous Employer Relieving letter.

As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Customer Service & Support Family Group
Location: India-Karnataka-Bangalore-IND-BLR-Divyasree Technopolis
Organization: Finance – Enterprise Business Operations – Order to Cash

Job Grade: E
Schedule: Full-time
Education Level: Bachelor’s Degree (±16 years)
Job Type: StandardDate: 18th Aug 2016 (Thursday)
Time: 3:00 PM to 4:00 PM
Venue: Thomson Reuters, Divyasree Technopolis, 36/2 & 124, Yamalur Village, Varthur Hobli, Bangalore
Land Mark: Next to CGI Building
Contact Person: Vikram Roy

Note : Mandatory documents to be presented.
• Highest Education Mark Sheets (All marksheet/transcript & Convocation Certificate and Provisional Degree Certificate)
• Address Proof and Pan Card Copy
• Working Professional : 3 months Payslip, Previous Employer Relieving letter.

Shift: Rotating
Employee Status: Regular

Job Features

Job CategoryAny Degree, BSC, Computer Science Jobs, Electrical & Electronics Jobs, Electrical Engineering Jobs, IIT, MCA

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