Job Title: Voice Engineer
Job ID: 92576
Experience Required: 4 – 7 Years
Qualification Required:: BACHELOR OF ENGINEERING, BACHELOR OF SCIENCE, MASTER OF ENGINEERING, MASTER OF SCIENCE
Skills Required: CTI AVAYA | CTI Genesys | IT IS_CNS_Voice Network_Cisco | Genesys Inbound Voice | NICE Call Recording
1.Excellent Knowledge in Avaya & NICE.
2.Good knowledge in Genesys, Aspect and Vesssrint are preferred.
3.Good Knowledge in Telecom Protocol, Call Process etc. General understanding of Telecom(voice) infrastructure and possible cause
4.Good Communication and interpersonal skill
5.Experience in BPS Domain is preferred
6.Aware of Monitoring, Daily Health, Backup Management and proactive maintenance. Understanding of system alerts and possible fix is require
7.Aware of compliance requirement such as patch management, secure build, Hardening process
8.Good in documentation, response, escalation.
9.Ready to work in rotating shifts includes night
10.Ready to take responsibility and ownership for the resolution of critical issues/problem with in SLA
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